How does Found Abroad work?

• You can either request an item directly from one of the listings on our site, or submit a request for something specific you're looking for. Once we've confirmed orders, we ship everything in bulk to our UK partner, who then delivers your item straight to your door.

Is everything brand new?

• Yes, every item we list or source is brand new and handpicked from trusted retailers across New Zealand & Australia.

Can I return an item if it doesn't fit or I change my mind?

• Because items are sourced specifically upon request, returns aren't available unless the item arrives faulty or not as described. Please make sure to check sizing and product details carefully before submitting a request.

How long will it take to receive my item?

• Shipping times vary depending on when we reach out minimum order threshold. Once the group shipment is ready, delivery to the UK usually takes 10-15 working days. You'll receive updates along the way.

What if i request something but it's no longer available?

• We'll always to our best to source exactly what you're after. If we can't we'll let you know, and if possible, offer an alternative. You're welcome to accept or decline.

Do I have to pay customs or VAT?

• No, we take care of VAT and customs charges during bulk shipment process. Your item is then sent within the UK, so you won't be hit with any surprise fees on delivery.

What happens after I submit a request?

• You'll get an email confirming we've received your request. We'll then start sourcing your item and keep you posted. Once sourced, you'll be asked to confirm and pay before we ship.

Can I cancel a request?

• Yes, but only before we've sourced and secured your item. If you'd like to cancel, email us at foundabroad@outlook.com as soon as possible.